Refund and Returns Policy

Simple & Clear Your satisfaction matters. Because our products are cosmetic, we follow strict hygiene rules.

Returns

• You can return items within 14 days if they are unopened, unused, and in original packaging.
• Opened or used products CANNOT be returned for hygiene reasons (unless faulty).

Damaged or Faulty Items

• If your item arrives damaged or faulty, contact us within 14 days.
• Send your order number and photos.
• We’ll offer a replacement or full refund at no extra cost.

How to Return

• Email us at support@exmacream.com to start your return.
• Pack the item safely.
• Use a tracked delivery service (we’re not responsible for lost returns).

Refunds

• Processed within 14 days after we receive your item.
• Sent back to your original payment method.
• Shipping fees are non-refundable (unless item is faulty).

Non-Returnable Items

• Opened or used cosmetics

Need help?

• Contact us anytime, we aim to get back to you within 24 to 48 hours 
• Whatsapp: 07749720749
• Email: support@exmacream.com